Whether you have the first generation or the latest released revision of the Apple’s AirPods, one error you’ll eventually encounter is the red exclamation point either on the left or right side of your AirPods. Although the error obviously shows that there’s something wrong with the AirPods, Apple does not have any official documentation for this error on their support page. If you’re receiving this error on the pop up notification when opening the lid of the charger, these are some of the problems you’ll notice the AirPods have…

  • AirPod will not transmit sound
  • AirPod might not charge 
  • Microphone will not work
  • Low volume on affected AirPod when working
  • No audio pausing capability when removing AirPod from ear

So, as of now, if your AirPods are having one those problem while showing a red exclamation symbol when you open the lid of the charger, there are things you can do to fix this issue depending on the cause of the problem. Here are three things you should try to fix the issue.

Take them to an Apple Store

If you’re not that far from Apple Store and your AirPods are still under the given one-year warranty, you should take them to an Apple Store for further inspection. They will run diagnostics on them and replace them if found to be defective. In some circumstances, Apple will replace the whole charger along with the AirPods as well.

Reset connection between your AirPods and iPhone

The other method that will likely fix this error is by resetting your AirPods  and reconnecting it with your device. This is something fairly easy to do…

  1. On your iPhone or iPad, navigate to Settings> Bluetooth.
  2. Press the blue icon next to the name of your AirPods under “MY DEVICES.”
  3. Press the “Forget This Device” option.

After you do this just reconnect your AirPods with your device by pressing and holding the setup button on the back of the case for 5 seconds and following the instruction on your device.

Clean debris and dust interfering with the charger

Another cause for the red exclamation mark is that debris and dust sometime interfere with the charger. To fix this, open the lid of the charger, remove the AirPods, and blow and clean the bottom of the charger where it charges the AirPods. Also in some rare cases, check the metallic end of the affected airpod and clean it if necessary. Reset them after doing this.