If you’re in the market looking to buy a new laptop, after researching a bit, you’ll figure it out that Dell is between two categories: great and terrible. Dell has become great when it comes to laptop hardware design and usability. The company’s XPS laptop line is often compared to premium laptop models from Apple such as the MacBook due to it great design and its smooth touchpad. Now the bad part, where Dell does not even come close to Apple, is in quality control. Dell has gained a reputation for having poor quality control over their electronics. When you buy a Dell laptop you’re basically playing with fire: just like the laptop can last you a decade, there’s a high probably that it will last you a year.
A great example of this is by visiting a Dell-related forum. Every time Dell release a new machine, the support sites become flooded with people reporting many type of problems. This goes from battery issues to software issues. The list is always endless, therefore the company has a reputation of having poor quality control.
But at this point the company appears to be having a huge problem which is getting out of their hand without them even acknowledging it. All support sites are being flooded with users reporting that their battery have swollen. This issue then continues to damage the touchpad and even the motherboard in the worst-case scenario. By simply browsing the Dell’s section on Reddit, you will find hundreds of comments in different threads regarding to this issue. The problem keeps being repeated on Dell’s official support forums in a thread titled “XPS 15 9550 touchpad issue that Dell apparently can’t fix.” No official statement from Dell have come out.
If you have warranty then you should have no problem requesting a battery replacement form Dell. You will have to ship your laptop to them so they can replace it. The problem is when you don’t have warranty. Since these are expensive premium laptops, the batteries it uses are very expensive. You will have to shell out about $120 for a battery replacement if you want to replace it yourself. Luckily, the replacement process is not that difficult at all.